FAQ

What are safety eyes?

Safety eyes are plastic or metal components used in amigurumi, crochet, or other craft projects to create safe and secure eyes for stuffed toys, dolls, and other creations. They are designed to prevent them from being pulled out easily, reducing the risk of choking hazards, especially for children.

How do I attach safety eyes to my crochet project?

Attaching safety eyes is relatively simple. First, determine the placement of the eyes on your project. Then, using the provided backing pieces, insert the eye stem through the front of your project. Secure the eye with the backing piece on the inside of your project by firmly pressing it in place.

Do you offer bulk discounts for safety eyes?

Yes, we offer bulk discounts for larger quantities of safety eyes. Please contact our customer service team for more information on bulk pricing and ordering.

How can I clean safety eyes?

Safety eyes can typically be cleaned with a damp cloth or mild soap and water solution. Avoid using harsh chemicals or abrasive cleaners, as they may damage the plastic or metal finish of the eyes. Ensure the eyes are completely dry before reattaching them to your project.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status and estimated delivery date of your package through the shipping carrier's website.

How do I cancel or modify my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it; If you need to modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed and shipped quickly, especially during peak times.

Can I return or exchange safety eyes if I'm not satisfied with my purchase?

Yes, we accept returns and exchanges for safety eyes within our designated return policy period. Please review our return policy or contact our customer service team for information on how to initiate a return or exchange.

Do you ship internationally?

No. We only ship to USA currently.

What if I have a question not addressed here?

If you have any other questions or concerns about our safety eyes or any other products, please don't hesitate to reach out to our customer service team. We're here to help and ensure your crafting experience is enjoyable and safe!

Are the products on your website in stock?

We strive to keep our inventory up to date to ensure that all products listed on our website are in stock and available for purchase. In the rare event that an item is out of stock or on backorder, we will notify you promptly and provide options for resolution.

Do you offer installation or setup assistance for your products?

While some products may come with installation or setup instructions, we do not typically offer installation services. However, our customer service team is available to provide guidance and support if you encounter any difficulties during the installation process.